June 29, 2006
Arvato selects Avaya VoIP services for effective communication
Avaya Inc has been selected by the Arvato Services, a provider of CRM services through IT systems applications. Arvato will utilize the VoIP services of Avaya to connect its call and contact centers. Over the years, Avaya has been providing Communication-related solutions for the business enterprises.
Arvato Services is making steady growth in the IT business. It offers customer and financial services, database management, printing, production, distribution and e-commerce transition through CRM global solutions.
Arvato has opted for Avaya IP telephony to connect its contact centers in Buenos Aires, Argentina and in Kitchener, Canada to help it maintain high standards of service.
The VoIP services of Avaya will facilitate Arvato to supervise the performance of employees, find out errors, adjust training process and prioritize calls by recording incoming calls.
Via: [CNW]
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