May 08, 2006
VoIP Adoption Rate Slow With Latin American Call Centers
According to a research carried out by US call center software provider, Genesys, Latin American call centers have been slow in adopting IP telephony. It has been found out that only about 15% of the Latin American respondents had adopted IP technology as compared to the adoption rate of 19% in Africa, Europe and Middle East and 25% in the Asia Pacific region.
The global scenario which was taken note of indicated that 60% of the interviewees planned to migrate to IP telephony within a year whereas 82% would be conducting the change within two years.
Via tmcnet
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