November 03, 2005
NetSuite Inc.
NetSuite Inc. and Five9 Inc have launched Click-to-Call, which is an on demand application service. NetSuite has graduated from delivering web-based accounting services to SMBs to providing integrated enterprise business application services such as CRM and ERP. Their clients do not have to invest in the installing and maintaining the equipment.
Five9 provides support for outgoing telemarketing operations and incoming call center operations. Their clients are not required to spend on switches and servers. A PC with broadband connection is all that is required to access these services. The collaboration between the two companies is aimed at enabling companies to avail a seamlessly integrated low-cost business application.
Click-to-call is compatible with all phones and does not require USB headsets. VoIP users have their calls routed through the Five9 servers that initiate a PSTN call with the recipient. Clicking on an online number results in the phones ringing at two ends, the caller’s as well as the receiver’s. This means that the caller is actually paying for two calls. This is not the case if USB headsets are used. voipplanet.com reports:
"Traditional IT people think of telephony for CRM applications, but it's valuable even for back-office activities. For example customers that are doing collection calls—you know the finance department typically handles those—but they have a need to be able to quickly run through a call list and just dial through," Pieris pointed out.
Read More: Partnership Voice-Enables On-Demand Business Apps
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